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Privacy Policy

 

Last updated: [October 27, 2025]

Welcome to CraftWork Healdsburg (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.craftworkhbg.com (the “Site”) or become a member or user of our services.

1. Information We Collect

  • Personal Information You Provide. When you sign up for our newsletter, schedule a tour or membership, purchase a day pass or event space, contact us, or otherwise engage with our Site, we may collect personal information such as your name, email address, phone number, billing/payment information, and other contact details.

  • Automatically Collected Information. When you use our Site, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, pages viewed, time spent on pages, referring/exit pages, and date/time stamps.

  • Cookies and Similar Technologies. We may use cookies, web beacons, tracking pixels and other technologies to collect usage data and tailor our Site and services. You may choose to disable cookies in your browser, but that may impact your ability to use certain features of our Site.

2. How We Use Your Information
We may use your information for the following purposes:

  • To provide, operate and maintain our Site and services (e.g., membership sign-up, booking rooms, processing payments).

  • To communicate with you, including sending you updates, newsletters, marketing/promotional materials, and other information that may be of interest to you (you can opt out of marketing communications at any time).

  • To personalize your experience and improve our services, including analyzing user behaviour and trends.

  • To detect, prevent or address technical issues, fraud, abuse or security incidents.

  • To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information
We will not sell your personal information. We may share your information:

  • With service providers, contractors or vendors who perform functions on our behalf (for example payment processors, email marketing platforms, analytics providers).

  • When required by law or in response to legal process, or to protect the rights, property or safety of our business or others.

  • In connection with a merger, acquisition, reorganization, sale of assets, or other restructuring, where your data may be among transferred assets (in that event we will take steps to notify you or ensure that the data is subject to similar protections).

  • With your consent or at your direction.

4. Your Rights
Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

  • The right to access or obtain a copy of the personal information we hold about you.

  • The right to correct or update your personal information.

  • The right to request deletion of your personal information (subject to certain legal exceptions).

  • The right to opt-out of the sale of your personal information (though we do not sell your data).

  • If you are in the European Economic Area (EEA) or the UK and certain conditions apply, you may have additional rights under GDPR.

To exercise any of these rights, please contact us at the contact information listed below.

5. Data Security & Retention
We take reasonable administrative, technical and physical security measures to protect the personal information we collect and maintain. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete such information.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

8. Contact Us
If you have any questions or concerns about this Privacy Policy, or you wish to exercise your rights, please contact us at:
CraftWork Healdsburg
445 Center Street
Healdsburg, CA 95448
United States
Email: kayla@craftworkhbg.com
Phone: 707-395-0900